At esave, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our website and services.
Information We Collect
We may collect the following types of information when you use our website:
- Personal details you provide to us, such as your name, email address, phone number, and any other information submitted via contact forms.
- Technical data including cookies, IP address, browser type, and usage data to help us improve your browsing experience.
How We Use Your Information
We use your information for the following purposes:
- To provide and improve our services.
- To respond to your inquiries and manage your account.
- To comply with legal and regulatory obligations.
- To enhance your website experience using cookies and analytics.
Legal Basis for Processing (GDPR)
Under the UK General Data Protection Regulation (UK GDPR), we must have a valid legal basis to process your personal data. The legal bases we rely on are:
- Consent – when you have given us clear permission (e.g., accepting cookies, subscribing to newsletters).
- Contract – when processing your data is necessary to fulfil a contract with you, or to take steps at your request before entering into a contract.
- Legal obligation – when we are required by law to process your data (e.g., financial record-keeping, regulatory compliance).
- Legitimate interests – when processing is necessary for our business interests (e.g., improving our services, preventing fraud), provided your rights and freedoms are not overridden.
Cookies
Our website uses cookies to enhance your browsing experience, serve personalised content, and analyse traffic. You can manage your cookie preferences via our cookie consent tool.
For details about the cookies used, please see our Cookie Policy.
Sharing Your Information
We do not sell or rent your personal information. We may share data with trusted third-party providers where necessary to deliver our services, and with regulators if required by law.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Your Rights
Under data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data where applicable.
- Restrict or object to processing of your personal data.
- Request transfer of your personal data to another service provider (data portability).
- Withdraw consent for data processing (where consent applies).
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
Complaints
If you have a complaint, please contact your Account Manager in the first instance.
You can reach us in the following ways:
📞 Phone: 01463 240640
📍 Address: esave, IVTWO, Kintail House, Beechwood Business Park, Sir Walter Scott Drive, Inverness, IV2 3BW
📧 Email: hello@esaveuk.com
Complaints can be made by phone, in writing, or in person. To help us resolve your issue efficiently, please include:
- A clear description of your complaint
- What you would like us to do to resolve it
- Any relevant supporting documents
Contact Us
For any questions regarding this Privacy Policy or how your data is handled, please contact us at:
📧 hello@esaveuk.com
📍 esave, IVTWO, Kintail House, Beechwood Business Park, Sir Walter Scott Drive, Inverness, IV2 3BW
